Introduction
EX2 Group Limited (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you:
Visit our website;
Contact us by telephone, email or online forms;
Request information about our services;
Become a customer, supplier or business contact;
Subscribe to marketing communications; or
Otherwise interact with us.
We process personal data in accordance with:
UK General Data Protection Regulation (UK GDPR);
Data Protection Act 2018; and
Privacy and Electronic Communications Regulations (PECR)
Who we are
Data Controller:
EX2 Group Limited
Email: contact@ex2-group.com
Telephone: 01392 308 570
If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.
Information we collect
We may collect, use and store the following categories of personal data.
Information You Provide
Name
Company name
Job title
Postal address
Email address
Telephone number
Information contained in enquiries
Information submitted through website forms
Marketing preferences
Information We Collect Automatically
When you visit our website we may automatically collect:
IP address
Browser type and version
Device information
Operating system
Referral source
Pages viewed
Time spent on pages
Website navigation behaviour
Approximate geographic location
Cookie identifiers
Information from third parties
We may receive information from:
Analytics providers;
Marketing platforms;
Social media platforms;
Publicly available sources; and
Business networking websites.
How we use your information
We only process personal information where we have a lawful basis to do so.
Providing Services
We use personal information to:
Respond to enquiries;
Provide quotations;
Deliver services;
Manage customer relationships;
Process payments; and
Administer contracts.
Lawful basis: Contract and legitimate interests.
Managing Our Business
We may process personal information to:
Improve our services;
Maintain records;
Manage supplier relationships;
Monitor website performance;
Protect our business from fraud and cyber threats.
Lawful basis: Legitimate interests.
Legal Compliance
We may process information to:
Meet legal obligations;
Comply with regulatory requirements;
Defend legal claims; and
Exercise legal rights.
Lawful basis: Legal obligation and legitimate interests.
Marketing
Where permitted by law we may send information about our services.
Where consent is required, we will obtain it before sending marketing communications.
You may unsubscribe at any time by:
Clicking the unsubscribe link in emails; or
Contacting us directly.
Lawful basis: Consent or legitimate interests where permitted by law.
Website Analytics and Tracking
We use website analytics and performance tools to understand how visitors use our website.
Where analytics technologies require consent under UK law, they will only be activated after appropriate consent has been obtainedthrough our cookie management system.
We do not use analytics or advertising technologies without a lawful basis.
Automated Decision-Making
We do not make decisions that produce legal or similarly significant effects solely through automated processing.
Should this change in future, we will update this Privacy Policy accordingly.
Sharing Your Information
We may share personal information with trusted third parties, including:
IT service providers;
Website hosting providers;
Analytics providers;
Professional advisers;
Insurers;
Regulatory authorities;
Law enforcement agencies; and
Payment providers where applicable.
All third parties are required to:
Process data only on our instructions;
Maintain appropriate security measures; and
Comply with applicable data protection laws.
We do not sell personal information.
International Transfers
Where personal information is transferred outside the UK, we will ensure appropriate safeguards are in place, such as:
UK International Data Transfer Agreements;
UK Addendums to EU Standard Contractual Clauses; or
Transfers to countries recognised as providing adequate protection.
Data Security
We implement appropriate technical and organisational measures to protect personal data against:
Unauthorised access;
Loss;
Misuse;
Alteration; or
Disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We will retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
Legal requirements;
Regulatory obligations;
Accounting requirements; and
Legitimate business purposes.
Retention periods vary according to the type of information concerned.
When information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK GDPR you may have the right to:
Access your personal data;
Correct inaccurate information;
Request deletion of your data;
Restrict processing;
Object to processing;
Request data portability;
Withdraw consent at any time; and
Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise any of these rights, please contact us.
Complaints
If you are unhappy with how we handle your personal information, we would welcome the opportunity to resolve your concerns.
You also have the right to complain to:
Information Commissioner’s Office (ICO)
Website: Information Commissioner’s Office
Telephone: 0303 123 1113
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of external websites.
You should review the privacy policies of any third-party websites you visit.
Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
They help websites function properly, remember preferences and understand how visitors use the site.
Similar technologies, including pixels, tags, scripts, local storage and device identifiers, may also be used. References to “cookies” in thispolicy include these technologies where applicable.
How We Use Cookies
We use cookies to:
Enable website functionality;
Improve security;
Remember preferences;
Measure website performance;
Understand visitor behaviour; and
Improve the user experience.
Cookie Categories
Strictly Necessary Cookies
These cookies are required for the website to operate properly.
Examples include:
Security cookies;
Session management cookies;
Load balancing cookies;
User-requested functionality.
These cookies do not require consent.
Functional Cookies
These cookies remember user preferences such as:
Language selection;
Display preferences;
Accessibility settings.
Where required by law, these will only be used with your consent.
Analytics Cookies
These help us understand:
How visitors use our website;
Which pages are visited;
Site performance issues; and
User journeys.
Examples may include:
Google Analytics
Microsoft Clarity
These cookies will only be used where legally permitted and where any necessary consent has been obtained.
Marketing Cookies
These cookies may be used to:
Measure advertising effectiveness;
Deliver relevant advertising;
Enable social media integrations; and
Track campaign performance.
Examples may include:
Meta Pixel
LinkedIn Insight Tag
Google Ads cookies
These cookies require consent before being placed on your device.
Cookie Consent
When you first visit our website, you will be presented with a cookie banner.
You can:
Accept all cookies;
Reject non-essential cookies; or
Customise your preferences.
We will not place non-essential cookies on your device until the appropriate choice has been made.
You may change your preferences at any time through the cookie settings link available on our website.
Managing Cookies
Most browsers allow you to:
View stored cookies;
Delete cookies;
Block cookies; or
Control cookie behaviour.
Please note that disabling certain cookies may affect website functionality.
Third-Party Cookies
Some content or functionality may be provided by third parties.
These parties may set their own cookies and process information according to their own privacy policies.
We encourage users to review those policies directly.
Updates to This Policy
We may amend this Cookie Policy periodically to reflect legal, technical or operational changes.
Any updates will be posted on this page.